Your jewellery comes to you straight from Koh Phangan, an island in southern Thailand. Orders are dispatched within 24 hours from our workshop.

Orders are sent via tracked mail through our postal partner EMS. Delivery times vary between 8 and 15 days depending on the destination.

Metropolitan France and Corsica Allow 8 to 10 days from receipt of your shipping confirmation.
La Réunion Allow 10 to 15 days from receipt of your shipping confirmation.
International Allow 8 to 15 days depending on your destination.

Delivery charges
. Available on purchases of 89€ or more* (mainland France, Corsica and Réunion)
. 6€ below 89€ in purchases (mainland France, Corsica and Réunion)
. 10€ for international calls
*Excluding current promotional offers

We declare your parcels at the lowest possible value to avoid any customs fees. Otherwise, these charges would remain your responsibility as they are unfortunately beyond our control. However, please inform us at this address co*****@***********ux.com

Yes, as soon as your order has been dispatched, you will receive an email containing your tracking number.

To track your parcel, copy this number and then go to here Paste it into the TRACK STATUS field at the top left of the page, so you can track your parcel's delivery in real-time.

We take care of all our after-sales services.
Shipment of the jewellery is at the customer's expense. We recommend that you send it by recorded delivery.
You will find a summary of our prices below. If you have any doubts, send us a photo of your jewel to co*****@***********ux.com

The jewel must be sent to the following address:
bijoux PHENIX SAS – DelFine SAV – 19 chemin des Camphriers – 97480 Saint Joseph – FRANCE

The cost of return postage via tracked post is 6€.

For payment, we send you an invoice by e-mail with a secure payment link when your repair is completed.

The processing times for after-sales service are 30 to 45 days.

As soon as you receive your order, you can request an exchange:
Send an email to co*****@***********ux.com accompanied by your order number and a photograph of the new jewellery to be exchanged.
Once validated, you can send your jewellery in its original packaging to the following address:

bijoux PHENIX SAS – DelFine SAV – 19 chemin des Camphriers – 97480 Saint Joseph – FRANCE

A credit note will be issued on the DelFine eshop so that you can order the jewel of your choice.

Please note that exchange requests must be made within 14 days of receiving your jewellery. The jewellery must be new and unworn. DelFine reserves the right to refuse an exchange for jewellery that has been worn or shows any signs of alteration.

Yes, all our models come with a 45-day warranty from the date of invoice.
Only the purchase invoice issued by DelFine - www.delfinebijoux.com is valid as proof of guarantee. All jewellery under guarantee will be repaired or exchanged free of charge on presentation of the invoice.

Send an email to co*****@***********ux.com before the end of the 45-day warranty with your order number and a photo of the jewellery to be exchanged.
Once validated, you can send your jewellery to the following address:

bijoux PHENIX SAS – DelFine RETURNS – 19 chemin des Camphriers – 97480 Saint Joseph – FRANCE

Please note that DelFine reserves the right to refuse to exchange a piece of jewellery that is still under guarantee if the way in which it is worn is not in question. If the alteration of the jewel still under guarantee is not the responsibility of DelFine, the owner of the jewel will be held responsible and the jewel will not be exchanged or repaired free of charge.

Yes, all our jewellery is created and made in the DelFine workshop, a nomadic workshop that follows the French designer according to her life's desires. Delphine currently lives in Koh Phangan in Thailand, so it is from this tropical island at the ends of the earth that all your jewellery comes to life, as it is the designer herself who makes each of the pieces you wear.

Our superb 18-carat gold plating is made in Paris.

Our rings are crafted from brass by our Parisian welder.

Although some of the products Delphine uses are of foreign origin (raw materials such as gold or natural stones are not found in the national territory), our suppliers them, are 100% English.

Credit card (Visa, Eurocard/Mastercard) via the secure STRIPE website.

PAYPAL

And with PAYPAL, you can also pay in 4x free of charge, depending on the region.

Yes, once the order is validated, the payment request is routed in real-time to the secure remote payment manager. The remote payment manager issues an electronic certificate.

This offer is not yet available.

However, each of our pieces of jewellery comes with its DelFine natural cotton storage pouch, allowing you to keep it protected from light, preserve it, and polish it so that it lasts a long time. Your package also includes a beautiful DelFine card and a Care Tips card.

At your request, we can accompany your jewellery with a handwritten card featuring your text. Please specify the text when purchasing in the REMARKS box.

Yes, you can offer a gift card. Gift cards are valid for one year on the DelFine website from the date of purchase.

You can choose from 6 different amounts: 50€ – 75€ – 100€ – 150€ – 200€ – 250€.
The unused balance is kept as credit on your customer account for the entire duration of the card's validity.

Give a DelFine gift card