•Frequently asked questions
WHAT IS THE DELIVERY TIME FOR MY ORDER?
All orders validated before 1pm are sent by recorded delivery the same day.
Tracked letters are delivered by La Poste within 2 to 3 working days (for metropolitan France).
It will be delivered to the delivery address indicated on your order form.
Delivery is FREE for purchases over 89€* for mainland France, Corsica and Reunion Island.
For purchases of up to 89€, delivery by recorded delivery is 6€ for mainland France, Corsica and Reunion Island.
10 delivery charge for international deliveries.
*Excluding current promotional offers
CAN I TRACK THE SHIPMENT OF MY JEWELLERY?
Yes, as soon as your order has been dispatched, you will receive an email with your tracking number.
You can track the shipment on the La Poste website here
For international deliveries, there is unfortunately no online tracking service available yet. However, the tracked letter is tracked by the French postal services as well as by the postal services of the recipient country.
I'VE BROKEN MY JEWELLERY. WHAT CAN I DO?
We take care of all our after-sales services.
Shipment of the jewellery is at the customer's expense. We recommend that you send it by recorded delivery.
You will find a summary of our prices below. If you have any doubts, send us a photo of your jewel to contact@delfinebijoux.com
| Repairs to be carried out | Long necklace / Necklace / Necklace | Anklet / Bracelet / Earring / Cuff |
| Chain link, rings, end caps to be replaced | 5€ | 5€ |
| Extending or shortening the extension chain | 5€ | 5€ |
| Change of beads | 20€ | 15€ |
| Chain broken in the middle, impossible to repair | 25€ | 20€ |
| Redoing rows of cuffs | – | on quotation |
| Earth long necklace | 40€ | – |
| Re-attach beads to hoop earrings, replace B.O. clip | – | 15€ |
| Cost of delivery by recorded delivery | 6€ | 6€ |
The jewel must be sent to the following address:
CAMALO c/o DelFine SAV - Rue Adrienne Bolland - Parc l'Orme les Sources - 42340
Veauche - FRANCE
The cost of return postage is 6€.
For payment, we send you an invoice by e-mail with a secure payment link when your repair is completed.
I'M NOT HAPPY WITH MY JEWELLERY, WHAT CAN I DO?
As soon as you receive your order, you can request an exchange:
Send an email to contact@delfine.com with your order number and a photo of the new piece of jewellery to be exchanged.
Once validated, you can send your jewellery in its original packaging to the following address:
CAMALO c/o DelFine RETOURS - Rue Adrienne Bolland - Parc l'Orme les Sources - 42340 Veauche - FRANCE
A credit note will be issued on the DelFine eshop so that you can order the jewel of your choice.
Please note that the jewellery must be new and unworn. DelFine reserves the right to refuse to exchange a piece of jewellery if it has already been worn or shows signs of tampering.
IS MY JEWELLERY GUARANTEED?
Yes, all our models come with a 30-day guarantee from the date of invoice.
Only the purchase invoice issued by DelFine - www.delfinebijoux.com is valid as proof of guarantee. All jewellery under guarantee will be repaired or exchanged free of charge on presentation of the invoice.
Send an email to contact@delfinebijoux.com before the end of the 30-day guarantee period with your order number and a photo of the item to be exchanged.
Once validated, you can send your jewellery to the following address:
CAMALO c/o DelFine RETOURS - Rue Adrienne Bolland - Parc l'Orme les Sources - 42340 Veauche - FRANCE
Please note that DelFine reserves the right to refuse to exchange a piece of jewellery that is still under guarantee if the way in which it is worn is not in question. If the alteration of the jewel still under guarantee is not the responsibility of DelFine, the owner of the jewel will be held responsible and the jewel will not be exchanged or repaired free of charge.
IS JEWELLERY REALLY "MADE IN FRANCE"?
Yes, all our jewellery is designed and made in the DelFine workshop, a nomadic workshop that follows French designer Delphine Thomas around as she moves through life. Delphine currently lives on Koh Phangan in Thailand, so it's from this tropical island at the end of the world that all your jewellery comes to life, as it's the designer herself who makes each piece you wear.
The rings are welded in Paris.
The superb 18-carat gold plating is done in the French capital.
Although some of the products Delphine uses are of foreign origin (raw materials such as gold or natural stones are not found in France), our suppliers are 100% French.
All orders are processed and dispatched from France by our service provider located near Lyon.
WHAT ARE YOUR PAYMENT METHODS?
Credit card (Visa, Eurocard/Mastercard) via the secure STRIPE website.
PAYPAL
And with PAYPAL, you can also pay in 4x free of charge, depending on the region.
IS PAYMENT SECURE ON YOUR SITE?
When the order is validated, the payment request is routed in real time to the secure remote payment manager. The remote payment manager issues an electronic certificate.
CAN I HAVE IT GIFT-WRAPPED?
This offer is not yet available.
However, each of our jewels comes with its own DelFine storage pouch in natural cotton, so you can keep it safe from light, protect it and polish it to ensure it lasts a long time.
CAN I OFFER A GIFT CARD?
Yes, you can offer a gift card. Gift cards are valid for one year on the DelFine website from the date of purchase.
You can choose between 3 amounts: 50€ - 100€ - 150€
-Maintenance tips
Here are a few tips to help your DelFine jewellery last a long time:
Avoid contact with seawater, chlorine, chemicals and cosmetics as much as possible: remember to put on your jewellery after applying make-up and perfume.
We recommend that you put your jewellery in its DelFine storage pouch when you're not wearing it or when you're travelling, so that it's protected from light and damp and doesn't get tangled!
Remember to clean your jewellery regularly with a soft, dry cloth to keep the gold shining. In the tropics or in summer, rinse your jewellery in clean water after wearing it and dry it with a terry towel.
Take care of your room by removing it when you are doing physical activity or sleeping.
-Sizing guide
-Rings
There are two ways of finding out your ring size.
A ruler and thin tape are all you need. You can also use a tape measure.
Method 1: Measure the circumference of your finger
1. Loosely wrap the ribbon around your finger. Mark the length at which the ribbon makes a complete turn.
2. Transfer this length to the ruler to obtain the measurement corresponding to the circumference of your finger.
3. The measurement in millimetres corresponds to your height. If you're hesitating between two sizes, choose the larger one.
Method 2: Measure the inside diameter of one of your rings
To find out your size in relation to a ring that already fits you, you need to measure the ring's inside diameter.
1. Simply place a ruler on a flat surface and place your ring on it.
2. Measure the distance between the left and right inner faces of the bushing.
3. Refer to the table below to find out your size.
| Ring size | Ring circumference in mm | Ring diameter in mm |
|
50 |
50 | 15,92 |
| 51 | 51 | 16,24 |
| 52 | 52 | 16,56 |
| 53 | 53 | 16,88 |
| 54 | 54 | 17,20 |
| 55 | 55 | 17,52 |
| 56 | 56 | 17,83 |
| 57 | 57 | 18,15 |
| 58 | 58 | 18,47 |
-Collars
We offer 3 necklace formats: chokers, necklaces and long necklaces.
The diagram opposite gives you an idea of how each type of jewellery looks on a bust,
but bear in mind that each collection has its own look and feel, and can be mixed and matched to suit your mood...
-Delivery info
- All orders validated before 1pm are dispatched the same day by recorded delivery.
- Tracked letters are delivered by La Poste within 2 working days (for metropolitan France).
It will be delivered to the delivery address indicated on your order form. - Delivery is FREE for purchases over €89* for mainland France and Reunion Island.
- For purchases of up to €89, delivery is €6 by recorded delivery - Metropolitan France and Reunion Island.
- 10 by registered post (free delivery does not apply).
- 10 delivery charge anywhere else in the world (free delivery does not apply).
*Excluding current promotional offers