•Frequently asked questions
WHAT IS THE DELIVERY TIME FOR MY ORDER?
All orders validated before 1pm are sent by recorded delivery or registered post within 48 hours.
Tracked letters are delivered by La Poste within 4 to 8 working days (for metropolitan France).
It will be delivered to the delivery address indicated on your order form.
Delivery is free in mainland France and Reunion Island.
CAN I TRACK THE SHIPMENT OF MY JEWELLERY?
Yes, as soon as your order has been dispatched, you will receive an email with your tracking number.
You can track the shipment on the La Poste website:
https://www.laposte.fr/outils/suivre-vos-envois
I'VE BROKEN MY JEWELLERY. WHAT CAN I DO?
We take care of all our after-sales services.
Shipment of the jewellery is at the customer's expense. We recommend that you send it by recorded delivery.
Some repairs may incur costs, please see the table below. If you have any doubts, please send us a photo of the jewel to co*****@***********ux.com
| Repairs to be carried out | Long necklace / Necklace / Necklace | Anklet / Bracelet / Earring / Cuff |
| Chain link, rings, end caps to be replaced | Free | Free |
| Extending or shortening the extension chain | Free | Free |
| Change of beads | 8 € | 6 € |
| Chain broken in the middle, impossible to repair | 18 € | 15 € |
| Redoing rows of cuffs | - | 18 € / 22 € |
| Earth long necklace | 15 € | - |
| Refixing pearls on hoop earrings, plastic end caps for hoop earrings | Free | Free |
| Cost of home delivery, recorded delivery | 5 € | 5€ |
The jewel must be sent to the following address:
DelFine 247 chemin Dubuisson 97436
Saint-Leu LA REUNION
For payment you can send a cheque for the amount of the repair made out to Delphine Thomas, or contact us by e-mail co*****@***********ux.com and we will send you a Paypal invoice.
I'M NOT HAPPY WITH MY JEWELLERY, WHAT CAN I DO?
You can request an exchange:
Send an email to co*****@*****ne.com with your order number and the new item to be exchanged (different size, colour, etc.).
Once validated, you can send your jewel in its original packaging to the following address:
DelFine 247 Chemin Dubuisson 97436 Saint-Leu LA REUNION
IS MY JEWELLERY GUARANTEED?
Yes, all our models come with a 30-day guarantee from the date of invoice.
The guarantee begins on the date of receipt of the order.
Only the purchase invoice is valid as proof of guarantee. All jewellery under guarantee will be repaired or exchanged free of charge on presentation of the invoice.
IS JEWELLERY REALLY "MADE IN FRANCE"?
Yes, all our jewellery is designed and made in France, in our workshop in Saint Leu on Reunion Island. Although some of the products we use are of foreign origin (raw materials such as gold or mother-of-pearl are not found in France), our suppliers are 100% French.
WHAT ARE YOUR PAYMENT METHODS?
Credit card (Visa, Eurocard/Mastercard) via the secure PayPlug site.
IS PAYMENT SECURE ON YOUR SITE?
When the order is validated, the payment request is routed in real time to the secure remote payment manager. The remote payment manager issues an electronic certificate.
CAN I HAVE IT GIFT-WRAPPED?
Yes, when you place your order you can choose this option, and you can also have your gift delivered.
CAN I OFFER A GIFT CARD?
Yes, you can offer a gift card. Gift cards are valid for one year on the website.
-Maintenance tips
Here are a few tips to help your DelFine jewellery last a long time:
Avoid contact with seawater, chlorine, chemicals and cosmetics as much as possible: remember to put on your jewellery after applying make-up and perfume.
We advise you to put it in its pouch when you're not using it or when you're travelling, so that it's protected from light and damp and doesn't get tangled up!
Remember to clean it from time to time with a soft, dry cloth to keep the gold shining.
Take care of your room by removing it when you are doing physical activity or sleeping.
-Sizing guide
-Rings
There are two ways of finding out your ring size.
A ruler and thin tape are all you need. You can also use a tape measure.
Method 1: Measure the circumference of your finger
1. Loosely wrap the ribbon around your finger. Mark the length at which the ribbon makes a complete turn.
2. Transfer this length to the ruler to obtain the measurement corresponding to the circumference of your finger.
3. The measurement in millimetres corresponds to your height. If you're hesitating between two sizes, choose the larger one.
Method 2: Measure the inside diameter of one of your rings
To find out your size in relation to a ring that already fits you, you need to measure the ring's inside diameter.
1. Simply place a ruler on a flat surface and place your ring on it.
2. Measure the distance between the left and right inner faces of the bushing.
3. Refer to the table below to find out your size.
| Ring size | Ring circumference in mm | Ring diameter in mm |
|
50 |
50 | 15,92 |
| 51 | 51 | 16,24 |
| 52 | 52 | 16,56 |
| 53 | 53 | 16,88 |
| 54 | 54 | 17,20 |
| 55 | 55 | 17,52 |
| 56 | 56 | 17,83 |
| 57 | 57 | 18,15 |
| 58 | 58 | 18,47 |
-Collars
We offer 3 necklace formats: chokers, necklaces and long necklaces.
The diagram opposite gives you an idea of how each type of jewellery looks on a bust,
but bear in mind that each collection has its own look and feel, and can be mixed and matched to suit your mood...
-Delivery info
- All orders validated before 1pm are sent by recorded delivery or registered post within 48 hours.
- Tracked letters are delivered by La Poste within 4 to 8 working days (for metropolitan France).
It will be delivered to the delivery address indicated on your order form. - Delivery is FREE for purchases over €69 in mainland France and Reunion Island.
- For purchases of up to €69, delivery is €5 by recorded delivery - Metropolitan France and Reunion Island.
- 8 by registered post (free delivery does not apply).
- 8 for delivery anywhere else (free delivery does not apply).